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FAQ

What do I need to bring to my heart and vascular appointment?

So that we may provide your care as efficiently as possible, we ask that you bring the following items to your appointment in our office:

  • Photo ID
  • Current insurance card(s)
  • Co-payment(s), if required
  • Tests results/films that have been requested by us
  • If you have Medicare, please bring your pharmacy insurance drug card.
  • All medications in original containers, including over-the-counter medications

For your first appointment, we ask that you also bring your completed new patient forms.

What is your cancelled appointment policy?

If you must cancel your heart and vascular appointment, we'll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice, providing an opportunity for another patient to been seen.

What do I do if my prescription runs out before my next office visit?

To make a refill request by phone, please call your physician's office and follow the instructions to be connected to the "prescription refill" option.

Please see our Visit Information page for more detail.

What are your billing requirements?

Patients must pay any co-payments at the time of their visit. Patients are responsible to pay any amounts, such as deductibles, co-payments and co-insurance that their insurance company designates is their responsibility.

Please visit our Billing & Insurance page for more information, including what to do if you have a question about your bill.

Do you have financial assistance plans?

As part of the OhioHealth system of healthcare, OhioHealth Heart & Vascular Physicians offers charity care and financial assistance to patients with limited resources and inadequate medical insurance coverage. Please visit OhioHealth's Accepted Insurance page for more information.

What should I do if your office is closed and I need medical care?

If you are experiencing what you believe is a medical emergency, please call 9-1-1 or go to the closest hospital Emergency Department. To page the on-call physician after-hours for urgent matters, please call your physician’s office to be connected to the answering service.

How can I obtain a copy of my medical record?

Download the Authorization Form for Use, Disclosure & to Obtain Protected Health Information (PHI) form, complete the form and send it to your physician’s office. You must complete the form in its entirety or it will be invalid and we must deny the request.

What do I need to do if OhioHealth Heart & Vascular Physicians refers me to a specialist physician?

As the patient, you will be responsible for making sure that the specialist physician is covered on your insurance plan. If your health insurance plan requires a referral form, we will complete the specialty referral paperwork.